Terms of service

Orders & Payments

  • All orders are subject to product availability.
  • Orders will only be processed once payment has been successfully received.
  • Braai Mate reserves the right to correct pricing or product-description errors where necessary.
  • Customers will receive an order confirmation after placing an order.
  • If an item becomes unavailable after an order has been placed, we will contact the customer regarding an alternative product or refund.

2. Delivery Policy

  • We deliver to addresses within South Africa.
  • Delivery times may vary depending on the customer's location, courier availability and product availability.
  • Customers are responsible for providing a correct delivery address and contact details.
  • Braai Mate is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, extreme weather or other unforeseen events.
  • Customers should inspect their package upon delivery and contact us as soon as possible if it appears damaged.

3. Returns & Refunds

We want you to be happy with your Braai Mate purchase.

If you receive an incorrect, damaged or defective product, please contact us as soon as possible with your order number and details of the issue.

Where the law provides a consumer with a right to return goods because they are defective, unsafe or do not meet the required standards, Braai Mate will provide the applicable remedy in accordance with South African consumer law. Under section 56 of the Consumer Protection Act, qualifying defective goods may be returned within six months of delivery for repair, replacement or refund, subject to the Act.

For unwanted products, any return or exchange will be handled according to the applicable consumer-law requirements and Braai Mate's specific return conditions communicated at the time of purchase.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, measurements and prices displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on the customer's screen.
  • Product packaging may occasionally differ from website images.
  • Measurements and specifications should be checked before purchasing.
  • Braai Mate cannot be held responsible for incorrect product use where the customer has ignored the supplied instructions or safety information.

5. Privacy Policy

Braai Mate respects your privacy.

We may collect information such as your name, contact details, delivery address and payment-related information when you place an order.

This information may be used to:

  • Process and deliver your order.
  • Communicate with you about your order.
  • Provide customer support.
  • Improve our products and services.
  • Send promotional communications where permitted and where the appropriate consent or legal basis exists.

We will handle personal information in accordance with applicable South African privacy legislation, including POPIA. The Information Regulator's guidance specifically addresses the use of personal information for direct marketing.

You can unsubscribe from promotional emails at any time.

6. Promotions & Discounts

From time to time, Braai Mate may offer promotional discounts, special offers or giveaways.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash.
  • Promotional offers may have specific expiry dates or conditions.
  • Braai Mate reserves the right to correct obvious errors in promotional pricing.
  • Different promotions may not necessarily be combined.

7. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information.
  • Checking product specifications before purchasing.
  • Using products according to their intended purpose and instructions.
  • Keeping order confirmations and relevant purchase information.

8. Website Terms

Braai Mate reserves the right to update product information, pricing, availability and website content when reasonably necessary.

Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded under South African law. The Electronic Communications and Transactions Act also regulates electronic transactions in South Africa.

9. Contact Us

For questions about orders, returns, products or this policy, please contact:

Braai Mate
Email: braaimatezasupport@gmail.com
Location: South Africa